Let's Clear Things Up.

We help Malaysia's SMEs streamline their operations through structured operational audits. We dive into your processes and pinpoint practical ways to save time, cut costs, and boost efficiency. Think of it as a health check for your business backbone: your processes, systems, and people. Unlike traditional consultants, we focus on open discussions, understanding your team's realities, and delivering tailored solutions that you can act on immediately!

Traditional firms often focus on high-level strategy, finance, or marketing. Microdext takes a different approach. We focus on your internal operations—the everyday processes that keep your business running.

Our approach is:

• Empathetic: We listen first, then co-create.

• Modular: Packages that fit your pace and budget.

• Operational: We go beyond advice to hands-on improvement.

Think of us as your internal performance partner, not just external consultants.

Nope, we're neither! Microdext specializes in operational audits—we look inside your business processes like SOPs, asset management, procurement, or project workflows to uncover efficiencies and spark growth, while secretarial companies and typical audit firms focus on compliance, making sure your company meets legal and financial reporting requirement. Think of secretarial companies and audit firms as keeping your car road-legal, Microdext is the mechanic who fine-tunes your engine for performance.

No. Our operational audits are not to address legal or regulatory compliance. Instead, we focus on your day-to-day operations, such as inventory, procurement, asset management, and workflow systems to enhance operational performance, efficiency, internal processes, and decision-making.

Our audits are designed specifically to streamline business processes and boost operational performance. Unlike typical consultancy services that may focus on broad strategy or advice, our audits are hands-on, targeted, and tailored to your needs. We dive into your day-to-day processes, identify inefficiencies, and co-create practical solutions. Every audit follows a full cycle and assessment is done against the industry's benchmark.

Our recommendations are always designed around your business reality. We prioritise cost-effectiveness by leveraging your existing skills, tools, and resources (e.g., optimising Excel system or your current ERP rather than buying new software). Many of our Quick Wins focus on low-cost, low-effort changes like process tweaks or SOP standardisation that deliver immediate benefits. For larger improvements, we focus on sustainable, long-term gains that justify the investment.

Working with us is simple and structured. You can expect a guided, collaborative journey where nothing is left unclear. Here's how it works:

• Discover & Commit: We start with a free Discovery Call. When you're ready to commit, we set clear goals and scope together.

• Analyse & Recommend: We dive into your operations, identify your pain points, and develop practical recommendations.

• Support & Sustain: We present our insights, close the audit, and check in after 3-6 months post-audit to ensure progress and effectiveness.

You can explore our Framework for the full breakdown of our audit process.

Rest assured. You don't need to overhaul anything before we start. Our role is to understand your operations as they are. We'll guide you through a simple onboarding process. A few simple preparations will make the process smoother:

• Identify a contact person: Someone in your team who can help us coordinate access to documents, systems, and people.

• Gather key documents: Such as SOPs, process flow, policies, or system reports (if available). Don't worry if some are incomplete. We'll work with what you have.

• Inform your team: Let them know about the audit and encourage openness. We're here to support, not to judge.

• Set aside time for conversations: We'll need to speak with relevant staff, so having their availability helps us move efficiently.

That's it. Nothing complicated. Our audit is designed to fit into your daily business rhythm with minimal disruption.

We offer a hybrid model although most of our audits are done remotely. It's faster, easier, and less disruptive to your daily work. For package like Wing Stretch, we include a free onsite session. If you need more onsite time, we can add that on.

Yes, it is possible under customization package. But, we only do so if it adds value to your business. We'll assess the scope, compliance needs, risks, and whether parts of your operations can't be reviewed online. If everything can be done remotely at the same quality, we'll keep it remote. If not, we'll bring it onsite.

Our goal is simple: remote when it works best, onsite when it matters most.

Learn more about remote audit in our Micropedia (coming soon).

Our core focus is SMEs, but we’re open to working with non-SME organisations if the scope aligns with our expertise. If you're a startup, NGO, or even a department within a larger company with similar needs, reach out—we’ll assess fit during the discovery call.

We use a tiered pricing structure aligned with local context definitions of Micro, Small, and Medium enterprises. Each package comes with a price range, for example, RM 3,000 to RM 5,000 for Quick Lift (Tier 1). The reason behind this is simple: every SME's operation has different complexity, data availability, and scope. This structure keeps pricing clear and predictable:

• In most cases, the final fee will fall within the advertised range for your tier.

• Any add-ons or customization beyond the core package are quoted and billed separately, only if you request them.

We designed these core packages to be straightforward for both of you and us. This way, you can plan your budget with confidence, knowing there are no hidden surprises while we keep the core package simple and consistent.

For the core package, no—the final fee will always fall within the published range for your SME tier. The only exceptions are:

1. Add-ons or customization: these are optional and separately quoted if you request them.

2. Legal/tax requirement: for example, if government regulations change or SST applies, we are required to include these in the final invoice.

We design our pricing to be clear and upfront. You'll never be surprised with hidden charges. Any adjustment outside the published range will only happen with your knowledge and agreement. 

It's simple! Reach out via our contact form, email, chat, or phone. We'll schedule a Free Discovery Call to understand your needs and how we can help.

Yes, we're based in Malaysia and primarily serve local SMEs to ensure we understand the unique regulatory and market context. If you're outside Malaysia but interested, contact us to explore possibilities.

We're here to help! Drop us a message and we'll respond promptly with clarity. Head over to our Clarity Corner for our contact options.